GrocyKart

Refund & Return Policy

Last Updated: August 2026

At GrocyKart, since we deal in consumable food products like dry fruits, spices, and seasonings, we follow a strict unboxing video verification process for all refund and return claims. This policy explains exactly how it works.

1. Unboxing Video Is Mandatory

Whenever you receive a GrocyKart delivery, you must record a clear, continuous, unedited unboxing video starting from before the sealed package is opened until the product is fully unwrapped.

Without this unboxing video, we cannot process any refund or return, no matter what the issue is. This video is our only proof to verify your claim, so please do not skip it.

2. When You Are Eligible for a Refund

If your unboxing video clearly shows any of the following, we will process your refund:

  • Damaged product — leaking, crushed, or broken packaging/contents
  • Wrong item delivered — different from what you ordered
  • Missing item(s) from your order
  • Expired or spoiled product at the time of delivery

Refund Approved If the video clearly shows damage, a wrong item, or a missing product, your full amount will be refunded.

3. When You Are Not Eligible

We will not be able to process a refund in the following cases:

  • No unboxing video is provided, or the video is edited/cut/paused
  • The video does not clearly show the sealed package before opening
  • Change of mind, taste preference, or "don't like it" reasons
  • Claims raised after the reporting window has passed

Refund Denied If there is no valid unboxing video proof, we will not be able to issue any refund for that order.

4. Reporting Window

Any damage, wrong item, or missing product claim must be reported to us within 48 hours of the delivery being marked complete. Claims raised after this window will not be accepted.

5. How to Claim a Refund
  1. Record the unboxing video at the time of delivery, without any cuts or edits.
  2. Email us at support@grocykart.in with your order number, a description of the issue, and the unboxing video attached (or a shareable link).
  3. Our team reviews the video and order details, and confirms whether your claim is approved.
  4. Once approved, the refund is initiated to your original payment method.
6. Refund Timeline

Once your refund is approved after video verification, the amount is refunded to your original payment method within 5–7 business days, depending on your bank or payment provider.